Microsoft Dynamics 365
Field Service

What Is Dynamics 365 Field Service?

Connect, engage, and serve your customers in real-time with Dynamics 365 Field Service. Ensure resource collaboration, optimize your resources, monitor service operations, and bring transparency in your overall commerce practices to drive continuous and maximized growth.

Boost Your Field Service Performance With Dynamics 365 Field Service

Accelerate your field service operational flow, enable team collaboration, and improve your customer experience. Maximize your field-service capability by empowering your field service executives with real-time data insights and customer information so that they can make productive decisions in real-time to ensure continuity in their process flow.

Real Time Customer Service

Diagnose your customer requirements and proactively serve them at their location. With the help of D365 Field Service, your field executives can complete maximum service calls and fix them accordingly.

Integration Opportunity

To satisfy and fulfill your customized business flow, Microsoft Field Service Management Software can be integrated with any Microsoft application to maximize your business capabilities.

Manage Source Resheduling

Drive customer-centric approach wherein schedule customer-convenient visits. Assign the right task to the right-field technician as well as enable them with real-time updates, schedule changes, and more.

Real Time Data Access

Drive a transparent approach wherein facilitate your field persons to access customer issues, schedules, routes, and more. Update your customers with the status of the service calls in real-time.

Microsoft Dynamics 365 Field Service Features

How D365 Field Service Helps to Accelerate Your Overall Field Service Flow ?

Create Work Orders

Seamlessly create work orders at customer locations. Enable your field people to identify their issues and fix diagnosed issues with the help of real-time customer data updates.

Drive Connected Field Service

Bring collaboration among your technicians, customers, and stakeholders to ensure serving improved level of customer service and support instantly.

Automate Resource Scheduling

Effectively manage your resources, automate resource utilization, and ensure customer fulfillment with Microsoft's Field Service Management Solution.

Real-Time Reporting & Analytics

Leverage AI-based insights and customer analytics in real-time to ensure accessing & managing work orders, scheduling customer visits, and ensuring reliable customer engagement.

Dynamics 365 Field Service

Drive connected and seamless field experience to impact overall growth rate and scalability.

Implementation

Strengthen your field service executives and their capabilities by implementing Dynamics 365 Field Service.

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Upgrade

Bring continuity in your Field Service practices and drive effective growth with high-end support services.

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Support

Ensure continuous approach and drive smoother sales experience with our Dynamics 365 Sales support services.

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Dynamics 365 Field Service Pricing

Automate your financial operations, improve decision making, bring strategic impact on your finance, and minimize global financial complexities & risks with dynamics 365 finance.

Dynamics 365 Field Service

$95

Per-User/Month

Resolve service issues the first time, every time.

Have You Got
Questions About Field Service?

What are the standard features of Microsoft Field Service?

Microsoft Dynamics 365 Field Service is designed to manage your end-to-end field service practices while saving time, cost, and efforts. It helps to improve and deliver onsite services to your customers to their locations. It empowers your field executives to work collaboratively leveraging onsite experience to fix customer issues in a seamless manner.
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‍Here are the features involved in Microsoft Field Service:
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1- Create and manage work orders seamlessly at customers’ locations. By making effective use of scheduling and dispatch tools, manage your resources and equipment to improve your customer service, and optimize service schedules.
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2- Enhance communication and improve collaboration among customer service agents, field technicians, dispatchers, customers, and other stakeholders. Manage schedule change and service work in real-time.
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3- Manage your assets and enable preventive maintenance, stay updated with customer history and service status. Connect and engage them to deliver seamless field service with real-time efficiency.
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4- Seamlessly manage your stock levels, purchase order fulfillment, and product returns. Generate customer invoices, track resources, and more with Microsoft 365 Field Service Automation.
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5- Develop key analytics and reports related to work order management, customer interactions & engagement, and other scheduling activities.

Is Dynamics 365 Field Service available on-premise?

Yes, Dynamics 365 Field Service is available for on-premises installations. Users can enjoy both the cloud and on-premises installations according to their specific data-driven needs and data-privacy concerns.

To configure Microsoft Dynamics 365 Field Service automation for your field workforce, contact Dynamics First. Our experts can help in implementing Dynamics 365 Field Service for your on-premises systems.

How do I install field services in Dynamics 365?

Dynamics 365 Field Service can be installed whether for desktop browser, mobile, or tab devices. The installation process can take up to 30 minutes.
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All you need to go through your Microsoft 365 ‘Admin Center’ then, select ‘Billing’, then click on ‘Purchase Services’, and then Select Dynamics 365 Field Service to buy your plan.
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Once, your installation process gets completed, you will see your apps will appear on your screen – ‘Field Service’ and ‘Field Service Mobile’.
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now, configure and set up your app for your frontline workers so as they can create, schedule, access, and complete work orders when they are in the field.

How Field Service mobile app is beneficial for enterprises?

Microsoft Field Service Management solution is designed to ensure smart scheduling and resource management using mobile devices while being in the field.

Field Service mobile app empowers field executives or technicians to seamlessly access the information they need at customer location so as they can effortlessly and quickly complete the work orders.

D365 Field Service helps your workforce to effectively communicate and collaborate with other co-workers and connect, engage, and serve improved experiences to the customers.

Users can leverage this app to ensure work smarter from work order fulfilment to resource scheduling, seamless communication & collaboration to asset management, preventive maintenance to inventory management, and effortless billing to accurate analytics & reporting.

Can the Field Service Mobile app can be used even when not connected to the internet?

Yes, users can use the Field Service app whether online or offline as this app gets synchronized automatically whenever the new things or data gets updated or uploaded.

Thus, if you are lacking with internet connection at any place, you can simply tap the offline option. While working offline, the information you use gets downloaded to your device only.

How much does it cost to implement a Dynamics 365 Field Service module?

Users can buy the Field Service app at $90.23 per user/per month applicable for First Dynamics 365 app. Further, ‘Subsequent Qualifying Dynamics 365 App’, users are required to pay $19.02 per user/per month.

To avail of more information for Microsoft Field Service Management licensing, connect with the experts at Dynamics First.

What sort of key capabilities can be availed of after implementing Dynamics 365 Field Service?

D365 Field Service offers a multitude of key capabilities to improve, automate, and streamline your field service operations:

- Work Orders
- Scheduling & Dispatch Tools
- Communication Tools
- Easy-to-use Mobile Application
- Asset Management
- Preventive Maintenance
- Inventory, Purchasing, & Return
- Billing Management
- Time Tracking
- Analytics & Reporting

Let’s build something amazing.

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